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Telegram Channel for Website Widgets

Telegram chat button, built into your website

Let visitors reach you on Telegram for sales, support, and general questions — with one contact or a team list, displayed availability, and a message that can start for them.

One Telegram contact or multiple team members
@username handles, labels, roles, and availability
Prefilled message that opens in Telegram
Works beside WhatsApp, forms, FAQ, booking, and Ask AI
Start FreeSee Pricing
Telegram
Pick a person to start a chat.
Tom HarrisSales · Mon–Fri · 9:00–17:00
Kevin BrooksProduct Support · Available 24 hours
Emily CarterOnboarding · Mon–Fri · 9:00–17:00
Philip ReedPartnerships · Mon–Fri · 9:00–17:00
Ashley MorganAccount Management · Mon–Fri · 9:00–17:00
Powered byFlidu
Single Agent
Multiple Agents
Displayed availability
Prefilled message
The Channel

What is Flidu’s Telegram website widget?

Flidu adds a Telegram contact option inside your website widget. Visitors tap Telegram, or pick a person from your team list, and the real Telegram app or site opens to continue the conversation.

Real Telegram Hand-Off
Visitors continue in Telegram, not in a separate website chat window.
One Contact Or Team List
Use one @username or let visitors choose from multiple people.
Displayed Availability
Show always available, custom hours, or no availability message.
Prefilled Message
Help visitors start with a useful message where link behavior supports it.
Works With Your Full Widget
Place Telegram beside forms, FAQs, booking links, offers, resources, and Ask AI.
Visitor Journey

How the Telegram chat button works on your website

A clean hand-off: the visitor opens your widget, taps Telegram, and the real Telegram app or site opens with your starter message where Telegram supports it. With several agents, they pick a person first. Simple for visitors. Flexible for your team.

1
Visitor Opens Your Widget
They see Telegram in the channel list, with your title and one supporting line.
Brightside Studio · Get in touch
WhatsApp
TelegramChat on Telegram
Contact Form
2
They Tap Telegram
One contact opens straight away. With several agents, they pick a person from your team list.
Telegram
KevinProduct Support · Available 24 hours
TomSales · Mon–Fri · 9:00–17:00
EmilyOnboarding · Mon–Fri · 9:00–17:00
3
They Open Telegram
The real Telegram app or site opens in a new tab — the conversation continues there.
t.me/brightside
“Hi! I have a question about Brightside Studio.”
Your starter message is filled in where Telegram supports it
Dashboard

Configure your Telegram chat button from the dashboard

Connect your Telegram username, write the description visitors read under the channel title, add a starter message, and use Test on Telegram before you publish. Renaming the channel title is included from Website Widgets Starter.

TelegramStart a Telegram chat with your team
Channel Title
Telegram
The label visitors see for this channel in the widget — rename it from Website Widgets Starter.
Mode
Single AgentMultiple Agents
Telegram username *
@brightside
Description · optional
Chat with our team
Prefilled message · optional
Hi! I have a question about Brightside Studio.
Displayed Availability
Always AvailableCustom HoursHide
Test on Telegram
Live Preview
Brightside Studio
Get in touch
TelegramChat with our team

Add a description and a starter message, then use Test on Telegram. Once published, the channel shows in the dashboard’s Live Preview. The Telegram conversation itself always opens in Telegram.

Single Or Team

Use one Telegram contact or a full team switchboard

Single Agent points everyone to one @username. Multiple Agents turns Telegram into a switchboard — visitors pick the right person, each with a role and displayed availability.

Single Agent

One @username for the whole site. Ideal when a single person handles every conversation.

Founder or owner contact
Consultant’s personal Telegram
Solo coach or creator
Small business main Telegram handle
Multiple Agents

Show a team list — Sales, Product Support, Onboarding, Partnerships, Account Management — each a separate Telegram contact. Tapping a person opens their Telegram chat.

Brightside Studio
WhatsApp
Chat with us on TelegramPick a person to start a chat.
Contact Form
Chat with us on Telegram
Pick a person to start a chat.
KevinProduct Support · Available 24 hours
TomSales · Mon–Fri · 9:00–17:00
EmilyOnboarding · Mon–Fri · 9:00–17:00
Visitors choose who to contact; Flidu does not automatically assign or route Telegram conversations.
Dashboard · Agents

Add Telegram agents with names, handles, and roles

Plans control how many Telegram contacts can go live. A larger team can still be saved as a draft, and it goes live once the plan includes it.

Agents5 of 5 used · Pro
Tom Harris@tom_brightside · Sales
Edit
Kevin Brooks@kevin_brightside · Product Support
Edit
Emily Carter@emily_brightside · Onboarding
Edit
Philip Reed@philip_brightside · Partnerships
Edit
Ashley Morgan@ashley_brightside · Account Management
Edit
Add Agent
Agent name@username
Role / department (optional)
Add Agent
Agent Allowance by Plan
FreeSingle agent only
StarterUp to 2 agents
ProCurrentUp to 5 agents
BusinessUp to 20 agents
AgencyUp to 100 agents
EnterpriseCustom
Agent name
Telegram @username
Role / department
Enabled / disabled state
Sort order / drag ordering
Add and edit agents
Agent allowance by plan
Save as Draft before you publish
Displayed Availability

Show when your Telegram contact is available

Displayed availability sets what visitors see next to Telegram — it does not create live chat or agent routing. Choose always available, custom hours, or hide it entirely.

AlwaysCustomHide
Visitors see Available 24 hours. No time inputs are needed.
Chat on TelegramAvailable 24 hours
AlwaysCustomHide
Monday9:00 – 17:00
Tuesday9:00 – 17:00
Wednesday9:00 – 17:00
Thursday9:00 – 17:00
Friday9:00 – 17:00
SaturdayUnavailable
SundayUnavailable
Times shown in your workspace timezone (GMT+5:30 · Asia/Kolkata).
Chat on TelegramMon–Fri · 9:00–17:00
AlwaysCustomHide
No availability is shown publicly. The Telegram contact option still appears if this channel is enabled.
Chat on Telegram

Availability is the schedule text shown in the widget, not live presence. The actual conversation happens in Telegram.

Schedule Control Center

Use one shared Telegram schedule — then override only who needs it

For teams, one shared schedule keeps everyone consistent. If one person works different hours, add an agent override — everyone else follows the shared schedule automatically.

Shared ScheduleApplies to every agent unless overridden
Always AvailableCustom HoursHide
Monday9:00 – 17:00
Tuesday9:00 – 17:00
Wednesday9:00 – 17:00
Thursday9:00 – 17:00
Friday9:00 – 17:00
SaturdayUnavailable
SundayUnavailable
4 agents follow the shared schedule
Tom Harris, Emily Carter, Philip Reed +1 more
Agent Overrides
Add an override only for agents whose availability differs from the shared schedule.
Add Override
Kevin BrooksOverride
Product Support · @kevin_brightside
Follow shared hours
AlwaysCustom hours
Monday10:00 – 20:00
Tuesday10:00 – 20:00
Wednesday10:00 – 20:00
Thursday10:00 – 20:00
Friday10:00 – 20:00
SaturdayAvailable 24 hours
SundayUnavailable
Visitors see: Mon–Fri · 10:00–20:00, Sat · 24 hours
Times are shown in your workspace timezone (GMT+5:30 · Asia/Kolkata).
Sales team follows weekday hours.
Founder is available 24 hours.
Onboarding specialist uses shorter weekday hours.
Partnerships contact uses its own custom hours.
Weekend support contact uses Saturday hours.
One Widget

Place Telegram beside WhatsApp, forms, FAQs, offers, and Ask AI

Telegram does not need to replace every contact path. It can sit beside WhatsApp for instant messaging, Contact Form for email follow-up, FAQ for quick answers, Business Hours for expectations, and Ask AI for self-service answers.

WhatsAppMessengerInstagram DM
Telegram
Google MapsLeave a ReviewCustom LinkContact FormFeedbackFAQBusiness HoursBook AppointmentServices & PricingResourcesOffersGuided Form
Brightside StudioGet in touch
WhatsApp
TelegramChat on Telegram
Instagram DM
Contact Form
FAQ
Business Hours
Book a Demo
Offers
Powered byFlidu
Channel Instances

Use more than one Telegram channel in the same widget

Some teams do not want one generic Telegram button. They want separate Telegram entry points for different jobs — grouped, labelled, and pointed at the right people.

Channel Builder · GroupedAdd Channel
Group Telegram instances by job. Each keeps its own title, agents, and settings.
General
GeneralChat with our team · Main handle
Sales
SalesTalk to our sales team · Tom, Ashley
Support
SupportProduct questions · Kevin, Emily
Partnerships
PartnershipsAgency & affiliate enquiries · Philip
Live Preview
Brightside Studio
Get in touch
GeneralChat with our team
SalesTalk to our sales team
SupportProduct questions
PartnershipsAgency & affiliate enquiries

Multiple Telegram instances and channel groups are included from Website Widgets Business. Visitors just see clean, separate Telegram cards — each with its own title but the same Telegram identity.

Page Context

Create different Telegram widget experiences for different pages

A homepage visitor, pricing visitor, documentation reader, and partner lead often need different people. With multiple widgets, each page can show the Telegram contact that makes sense. More than one published widget starts on Website Widgets Starter, and Page Targeting is included from Pro.

PageTelegram Experience
HomepageGeneralChat on Telegram with the main team handle.
Pricing PageSalesShow Sales and Account Manager agents with weekday availability.
DocumentationSupportShow Product Support first, with a prefilled message about product help.
Onboarding PageCustomer SuccessShow onboarding specialists and a starter message about setup.
Partner PagePartnershipsShow the partnership contact and no generic support channels.
Local Landing PageRegionalShow the local Telegram contact and local availability hours.
Contact + Ask AI

Let Ask AI answer first — keep Telegram on the Contact tab

Ask AI can answer common questions in the widget. Telegram sits on the Contact tab beside it for visitors who want to continue with a person in the Telegram app. Self-service answers and human contact paths in one widget shell.

Brightside Studio
ContactAsk AI
Can I talk to your onboarding team?
Based on the website, the onboarding team helps new customers with setup.
Ask a question…
Ask AI answers common questions from your configured website sources.
Ask AI does not transfer a conversation into Telegram for the visitor.
Flidu does not read Telegram messages — Telegram opens externally.
Configuration

Telegram settings owners can configure

Everything that shapes the Telegram experience, from the dashboard — at a glance.

Channel & Message
Channel TitleSingle / Multiple modeTelegram @usernameDisplay LabelPrefilled MessageTest on Telegram
Agents
Agent nameRole / departmentEnabled stateAgent orderingPlan-based allowanceAdd / edit / remove
Availability
Displayed AvailabilityAlways AvailableCustom HoursHideShared ScheduleAgent OverridesWorkspace timezone
Preview & Publish
Live PreviewSave as Draft, then publishChannel orderEnable / disableMultiple instances on Business
Engagement

See how often visitors choose Telegram

From Website Widgets Starter, Flidu shows whether visitors are choosing Telegram and which channels they tap. The actual conversation continues in Telegram. Analytics and Data Hub stay product-line specific.

Flidu tracks widget engagement — widget opens, channel clicks, and the channel that was clicked. It does not read, store, or analyze the Telegram conversation.

Telegram Engagement
Last 7 Days
Telegram Clicks
96
Top Source Page
/pricing
Clicks By ChannelTelegram · WhatsApp · Contact Form
Channel FilterTelegram · Sales
After Ask AITelegram contact actions
The Difference

More than a basic Telegram link for your website

A plain t.me link stops at one destination. Flidu wraps Telegram in a full website contact experience.

Plain Telegram Link
One static link
No team picker
No displayed availability
No widget context
No Ask AI beside it
Harder to create page-specific experiences
Flidu Telegram Website Widget
Single or multiple agents
@handles, names, roles, and ordering
Display label and prefilled message
Availability display, shared or per-agent
Fits beside every other contact and conversion channel
Page-specific widgets
Click analytics from Starter
Playbook

Practical Telegram widget setups

Example setups that pair a Telegram configuration with the right neighboring channels.

SaaS Sales
Show Sales and Account Manager contacts on pricing pages.
Product Support
Show Product Support on documentation and help pages.
Digital Agency
Route enquiries visually by role: Sales, Project Manager, Founder.
Coaching Or Courses
Use one Telegram contact for student questions and one for enrolment.
Local Services
Show Telegram with business hours and a backup Contact Form.
Real Estate
Let visitors choose Sales, Rentals, or Viewing Coordinator.
Communities
Give members a Telegram path while resources and FAQs stay in the widget.
High-Ticket Services
Start with Ask AI and Services & Pricing, then offer a Telegram hand-off.
Good To Know

Good to know before adding Telegram

Use Real @usernames
Add the handle people should contact so the hand-off opens the right chat.
Test Before Publishing
Use Test on Telegram from the dashboard to confirm the link and message.
Availability Is Displayed
It is the schedule visitors see, not a guarantee of real-time presence.
Prefilled Text Depends On Link Behavior
Use a short starter message where Telegram supports it.
Keep Labels Specific
Use “Chat with Sales” or “Product Support” when it helps visitors choose.
Conversations Happen In Telegram
Flidu opens the hand-off; Telegram handles the conversation.
Telegram
Telegram Channel

Questions, answered.

Start free and add a Telegram chat button to your website widget.

Website Widgets contact channelSingle or Multiple AgentsDisplayed availability, shared or per-agentConversation happens in TelegramStart free, no credit card
What Is Flidu’s Telegram Channel?
It is a Website Widgets contact channel that lets visitors open a Telegram conversation from your Flidu widget — with one contact or a team list.
Is This A Telegram Chat Button For My Website?
Yes. It works as a Telegram chat button inside your website widget, with a channel title, an availability line, and a tap that opens Telegram.
Does It Open The Real Telegram App?
Yes. Selecting the option opens the real Telegram app or site, and the conversation continues there.
Can I Use One Telegram Username?
Yes. Single Agent mode points everyone to one @username, with an optional description and prefilled message.
Can I Add Multiple Telegram Agents?
Yes, from Website Widgets Starter. Multiple Agents mode shows a team list, and the visitor picks the person they want. Flidu does not assign or route chats automatically.
What Details Can Each Telegram Agent Have?
Each agent can have a name, a Telegram @username, a role or department, an enabled state, sort order, and its own availability display.
Can I Show Business Hours Or Availability?
Yes. Displayed availability supports always available, custom hours, or hidden. It is the message visitors see, not real-time presence.
Can Each Agent Have Different Availability?
Yes. A shared schedule keeps the team consistent, and an agent override sets different displayed hours for a specific person.
Can I Add A Prefilled Telegram Message?
Yes. Add a short starter message so the visitor’s first message begins with useful context, where Telegram link behavior supports it.
Can I Create Multiple Telegram Channels?
Yes, from Website Widgets Business. You can add separate Telegram instances — such as Sales and Support — each with its own title, agents, and settings.
Can Different Pages Use Different Telegram Setups?
Yes. With multiple widgets, each page can show the Telegram contact that makes sense — general, sales, support, partnerships, or regional. More than one published widget starts on Website Widgets Starter, and Page Targeting is included from Pro.
Can Telegram Appear Beside Ask AI?
Yes. Ask AI can answer first, and Telegram sits on the Contact tab of the same widget for visitors who want to continue with a person in the Telegram app.
Does Flidu Read Or Store Telegram Conversations?
No. Flidu opens Telegram and can count widget engagement such as Telegram clicks. The conversation continues in Telegram.
Is Telegram The Same As A Custom Link?
No. A Custom Link opens one web address, phone number, or email address. The Telegram channel adds agents, roles, availability display, and prefilled messages.
Configure
Preview
Open Telegram
Start Free Today

Add a smarter Telegram widget to your website

Start free and give visitors a clean Telegram contact path — with one agent, a team list, displayed availability, and the rest of your Flidu channels in one widget.

Start FreeSee Pricing
No Credit Card Needed · Works With Your Website Widget · Add Telegram, WhatsApp, Forms, FAQs, Ask AI, And More
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