Data Hub & Analytics · One Workspace
See What Visitors Ask,
Click, Submit, And Need.
Understand contact actions, visitor questions, forms, feedback, guided requests, source usage, content gaps, and conversion actions across your workspace — with Website Widgets and AI Chatbot insights kept separate by product line.
Visitor insightChannel signalAI questionRecordProduct-line access
Website WidgetsAI ChatbotData Hub12 / 24-month retention
Data Hub and Analytics access stay product-line specific. See Pricing for exact access.
From Activity To Insight
Interact, organize, review, improve.
Visitor activity becomes clear, product-line-specific insight — without mixing Website Widgets and AI Chatbot data.
Two Insight Streams · One Workspace View
Together in your workspace.
Separate by product line.
Website Widgets and AI Chatbot each have their own analytics and Data Hub. They can sit side by side, but access never merges.
Website Widgets Analytics & Data Hub
Organize Contact-side activity where your Website Widgets product line includes analytics or Data Hub access.
Includes: Contact records, Feedback records, Guided Form records, channel performance, Website Widgets usage, Country Breakdown where included.
Contact-sideRecordsChannel signal
AI Analytics & AI Data Hub
Organize Ask AI conversations and AI-side insight where your AI Chatbot product line includes analytics or AI Data Hub access.
Includes: AI chat logs, fallback moments, unanswered questions, source usage, content gaps, top visitor questions.
Ask AIAI questionsSource signal
Connected, Not Merged
Contact + Ask AI behavior can be connected only when the relevant product-line access exists. Limits, records, analytics, and Data Hub access do not merge.
Includes: A shared workspace view that respects each product line's own access.
Product-line access
Bundle & Save can lower your price, but it does not combine records, analytics, Data Hub access, or usage counters.
Website Widgets Analytics
See how visitors use your contact widget.
Understand widget opens, Contact tab opens, channel clicks, form activity, feedback, guided requests, resources, offers, booking clicks, and visitor usage.
Widget opens & Contact tab opens
Channel clicks & contact actions
Form, feedback & guided request activity
Resource, offer, booking & review clicks
Website Widgets visitor usage
Channel & Country Breakdown where included
AI Analytics
See what visitors ask AI.
Understand visitor questions, chat sessions, unanswered questions, fallback moments, source usage, Suggested Question activity, Source Card engagement, and Contact actions after Ask AI.
AI messages & chat sessions
Top & unanswered questions
Fallback moments
Suggested Question & Source Card engagement
Source pages used
Contact actions after Ask AI & content gaps
Records & Responses
Keep important submissions organized.
Data Hub can organize the records your product line is entitled to store — contact submissions, feedback, guided requests, AI conversations, and the details visitors leave with your assistant.
Contact recordsFeedback recordsGuided Form recordsAI chat logs where enabledFallback recordsUnanswered question signals
Data Hub is for reviewing records and responses inside Flidu. It is not an inbox or a CRM.
Content Gaps & Improvement Signals
Find what your website should explain better.
AI Analytics and AI Data Hub can reveal common visitor questions, content gaps, unanswered questions, source pages used, fallback moments, and Contact actions after Ask AI — signals that help improve pages, resources, offers, FAQs, and AI answers.
Common visitor questions, ranked by how often they are asked.
Questions with no matching page on your site, and questions Ask AI could not answer.
Source pages Ask AI uses most when answering.
Contact actions visitors take after Ask AI.
Content GapsVisitor Intent
Do you offer same-day delivery?14×
Is there a student discount?9×
Do you ship internationally?6×
No Matching Page Found
Consider adding this topic to your FAQ or website.
Channel Performance & Conversion Actions
See which actions visitors use.
Website Widgets analytics can show which channels and actions visitors use most — from WhatsApp and forms to resources, offers, bookings, reviews, and custom links.
Country Breakdown
Understand country-level performance where included.
Country Breakdown can show aggregated country-level Website Widgets activity where that access is included.
Aggregated & Privacy-Safe
Country analytics are Website Widgets-side and aggregate only — no individual visitor location, city, region, GPS, postcode, raw IP, identity lookup, profiles, or location history. AI Chatbot access does not unlock Country Targeting analytics.
Retention, Exports & Access
Records stay bounded, scoped, and plan-aware.
Data Hub access is workspace-scoped and product-line-specific. Retention follows the product line and plan, and exports are bounded where your plan includes them.
Bounded RetentionRetention
Records are kept for a set period that follows your product line and plan — not forever.
Workspace-ScopedWorkspace view
Records and analytics belong to the active workspace and do not leak across workspaces.
Product-Line AccessProduct-line access
Website Widgets Data Hub follows Website Widgets access; AI Data Hub follows AI Chatbot access.
ExportsBounded export
Bounded exports for the plans and roles that allow them, kept clear and safe.
Role-Aware AccessWorkspace view
Owner, Admin, and Viewer roles see records and analytics according to their role.
Pricing Has Exact AccessProduct-line access
Exact retention, exports, and Data Hub access by plan live on the Pricing page.
Business retention: 12 monthsAgency retention: 24 monthsEnterprise retention: Custom
Workspace & Team View
Understand each workspace without mixing access.
Data Hub and Analytics are workspace-scoped. Team access respects Owner, Admin, and Viewer roles where your plan includes team access. Business access in one workspace does not unlock records or analytics in another.
Data Hub and Analytics are scoped to the active workspace.
Owner, Admin, and Viewer roles see access according to their role.
Business access in one workspace does not unlock another workspace.
Profile settings stay personal; workspace settings stay workspace-scoped.
Plans & Access
Start simple. Grow when you need to.
Begin with simple usage counters, grow into product-line analytics, and add Data Hub when you need records, retention, and deeper insight.
Start With Counters
Free plans can show simple usage counters so you can start without a full records layer.
Grow Into Analytics
As your product line grows, analytics can show more about visitor actions, questions, and engagement.
Add Data Hub Where Included
Data Hub adds records, retention, and deeper product-line insight, with CSV exports for workspace Owners and Admins.
Scale With Agency Or Enterprise
Agency adds scale and longer retention where included. Enterprise stays custom. Product-line access stays separate.
Where Insights Fit In The Shared Shell
One shell, clear boundaries.
Insights follow product-line access — even when Contact and Ask AI share one widget.
Contact Only
Website Widgets analytics and Website Widgets Data Hub follow Website Widgets access.
Ask AI Only
AI Analytics and AI Data Hub follow AI Chatbot access and do not consume Website Widgets slots or visitors.
Contact + Ask AI
Shared-shell insights can connect the journey only when the underlying product-line access exists. Records and counters are not merged.
Best Fit Use Cases
Built for websites that learn.
Service Businesses
See quote requests, booking actions, forms, questions, and unanswered questions.
Campaign Pages
Understand offers, resources, guided requests, and Contact actions from campaign traffic.
Agencies & Client Websites
Review channel performance, usage, content gaps, and high-activity widgets across client projects where access allows.
Local Businesses
Understand hours, maps, reviews, forms, questions, and country-level activity where available.
AI-Heavy Websites
Improve answer quality by reviewing top questions, source usage, fallback moments, and content gaps.
Content & Resource Sites
See how often visitors use your Resources channel and what questions remain unanswered.
Good To Know
Clear rules, by design.
Product-Line Specific
Website Widgets insights and AI Chatbot insights stay separate.
Data Hub Is Plan-Based
Data Hub access follows the relevant product line and plan. See Pricing for exact access.
Cross-Product Only Where Allowed
Contact + Ask AI insights can connect behavior only when the relevant access exists.
Country Analytics Are Aggregated
Country Breakdown is Website Widgets-side and aggregate only.
Retention Is Bounded
Records are kept according to product-line access and retention rules.
Bundle Does Not Merge Data
Bundle & Save lowers price only. It does not merge records, analytics, Data Hub, targeting, or usage counters.
What Is Data Hub?
Data Hub is a focused records and insights layer for Website Widgets and AI Chatbot activity. It organizes submissions, responses, questions, and signals your product line is entitled to store.
What Is The Difference Between Data Hub And Analytics?
Analytics shows summarized activity — opens, clicks, questions, and performance. Data Hub organizes the individual records and responses your product line is entitled to store, with retention.
Which Product Line Includes Website Widgets Data Hub?
Website Widgets Data Hub is included on Website Widgets Business and Agency, and custom on Enterprise. On Starter and Pro, form submissions are emailed to you and not stored.
Which Product Line Includes AI Data Hub?
AI Data Hub is included on AI Chatbot Business and Agency, and custom on Enterprise. Chat Logs in AI Analytics start on AI Chatbot Starter.
Can Contact + Ask AI Insights Appear Together?
Yes — in one workspace view — but only where the underlying product-line access exists. Records, analytics, Data Hub access, and usage counters do not merge.
Does Bundle & Save Merge Records Or Analytics?
No. Bundle & Save is price-only. It can lower the price when both paid product lines are active, but it does not merge records, analytics, Data Hub access, usage counters, targeting, visitors, or messages.
What Website Widgets Records Can Appear In Data Hub?
Contact Form, Feedback, and Guided Form submissions, where your Website Widgets plan includes Data Hub. You can filter them by type, date, website, widget, and channel.
What AI Chatbot Records Can Appear In AI Data Hub?
AI conversations with their transcripts and the sources used, details visitors leave with your assistant, and unanswered-question and source-page signals, where your AI Chatbot plan includes AI Data Hub.
Where Can I See Unanswered Questions?
In AI Analytics and AI Data Hub, where your AI Chatbot plan includes it. Questions Ask AI could not answer are listed as unanswered questions. Questions that got a reply but matched no page on your site are listed separately as content gaps you can fix.
Can I See Which Channels Visitors Use?
Yes, on paid Website Widgets plans. Analytics show channel clicks by channel type from Starter, with per-channel filtering, including Multiple Same-Type Channels, from Business.
Can I See Country Targeting Analytics?
Yes, where your Website Widgets access includes it. Country Breakdown is Website Widgets-side and shows aggregated activity by visitor country. AI Chatbot access does not unlock it.
Are Country Analytics Individual Or Aggregated?
Aggregated only. Country analytics never show individual visitor location, city, region, GPS, postcode, raw IP, identity lookup, profiles, or location history.
How Long Are Records Kept?
Retention follows your product line and plan. Business retention is 12 months, Agency retention is 24 months, and Enterprise retention is custom. See Pricing for exact access.
Can I Export Records?
Yes, where your plan includes Data Hub. Workspace Owners and Admins can export stored records as CSV. Viewers cannot export, and plans without Data Hub do not include export.
Can Public Visitors See Analytics Or Records?
No. Analytics, records, plan, billing, and usage details live in your dashboard. Public visitors never see them.
What Kind Of Workflow Is Data Hub Built For?
Data Hub is a focused records and insights layer for Website Widgets and AI Chatbot activity where included. It is designed to help you review submissions, questions, content gaps, and channel performance inside Flidu.