Privacy Policy

Information We Collect

Flidu collects the information needed to provide the website, dashboard, widgets, Ask AI, contact actions, analytics, account access, billing, security, and day-to-day product operation. The sections below describe the main categories of information and how each is used.

Account And Workspace Information

To create and operate an account, Flidu may collect:

Here, "workspace" refers to how an account is organized for the people managing it — it is not a public, visitor-facing concept.

Website And Widget Information

When you configure Flidu, we may process:

Website Widgets and AI Chatbot are separate product lines. Contact actions follow Website Widgets. Ask AI follows AI Chatbot. A visitor may see one combined widget experience, but product settings, usage, records, and analytics remain organized by product line where applicable.

Visitor Submissions And Widget Interactions

When visitors interact with a Flidu widget, Flidu may process:

Website owners should not request or submit unnecessary sensitive information through public widgets. Country-level visibility and analytics are not designed to show exact visitor location. Flidu's application does not save raw IP addresses in its database.

Ask AI Sources And Answers

Ask AI may use configured website pages, approved source URLs, sitemap or manually added URLs, uploaded or approved source content, manual questions and answers, corrections, preferred answers, and related training settings to provide source-aware answers.

Source Cards may show visitors the public source context used for an answer where available. You should not add private or internal material unless you intend it to be used in the Ask AI experience. Ask AI is designed to be helpful but is not positioned as perfectly accurate, and answers point visitors to sources and next steps.

Analytics And Usage Data

Flidu may collect and display product activity and usage information, such as:

Analytics are intended to help website owners understand patterns and improve pages, content, and contact paths. They are not designed to provide a full individual visitor history.

If a website owner turns on the Google Analytics 4 Integration for a widget, the widget passes the selected interaction events to the Google tag already installed on that website. Flidu does not install Google Analytics.

Cookies And Local Storage

Flidu may use cookies, local storage, and similar browser technologies to:

Flidu does not use analytics, advertising, or marketing cookies. Flidu widgets installed on customer websites do not set cookies or write to browser storage. The Cookie Policy lists the cookies and storage Flidu sets. If optional analytics or marketing cookies are added later, this policy and the Cookie Policy will be updated before they are used.

How We Use Information

Flidu uses information to:

How We Share Information

Flidu does not sell personal information. Flidu may share or process information through trusted services needed to operate the product, in categories such as:

We use these services only as needed to operate, secure, bill for, support, and improve Flidu.

The services Flidu currently relies on are: Vercel (website and application hosting, bot protection on sign-in requests, and the AI Gateway that routes Ask AI requests); Supabase (database and file storage); Resend (account, notification, and form-submission emails); Dodo Payments (checkout, subscriptions, invoices, and payment processing); Anthropic, reached through Vercel AI Gateway (generating Ask AI answers with Claude models, including Claude Haiku 5.5 on Free); OpenAI, reached through the same Gateway (GPT-6 Luna on paid public plans, explicitly selected models, and embedding source content for retrieval); and Google, only if you choose Continue with Google to sign in.

When Ask AI is enabled, visitor questions and the relevant source content are sent through Vercel AI Gateway to Anthropic to generate answers. Source content and retrieval queries are sent through the Gateway to OpenAI to create embeddings for retrieval.

Payment And Billing Information

Payment details are handled by Dodo Payments, the payment provider Flidu uses. Flidu may store billing status, plan, invoice, subscription, or transaction references needed to operate accounts and subscriptions. Flidu does not store full payment card details.

Data Retention

Flidu keeps information for as long as needed to provide the product, maintain accounts, operate features, meet legal or billing obligations, resolve disputes, prevent abuse, and improve reliability.

User Choices And Rights

Depending on how you use Flidu, you may be able to:

Depending on your location, you may have additional privacy rights. To make a privacy request, use the Contact page.

Security

Flidu uses practical safeguards to protect account, product, and visitor-submitted information, including access controls, secure sessions, role-based access where applicable, spam and abuse controls, and operational safeguards. No method of storage or transmission is completely secure, but we work to protect information appropriately.

See Security & Trust for a product-level security overview.

Children's Privacy

Flidu is not intended for children. Users should not knowingly collect personal information from children through Flidu widgets unless they have the required rights, notices, and permissions.

International Use

Flidu may be operated using services in different countries. By using Flidu, information may be processed where Flidu and its service providers operate, subject to applicable requirements.

Changes To This Policy

We may update this Privacy Policy as the product, legal requirements, or operational practices change. When we do, we will change the "Last updated" date at the top of this page.

Contact

If you have a privacy question or data request, contact the Flidu team through the Contact page; the form opens with the topic "Legal" already chosen.

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