Question 1

My Widget Is Not Showing On My Website

Accepted Answer

Start with four checks: the widget is published, the correct snippet is on the live site, your cache is cleared, and targeting rules include the page you are viewing.

Question 2

How Do I Install Flidu?

Accepted Answer

Copy your widget’s exact snippet from its Install section and paste it just before the closing body tag of your site.

Question 3

I Do Not Know Where To Start With Flidu

Accepted Answer

Create your account, register your website, build either contact channels or an Ask AI assistant, publish what you built, then paste one snippet into your site.

Question 4

My Dashboard Changes Are Not Showing On My Website

Accepted Answer

Most changes are saved as a draft and reach your site only after you publish them. Reload the page, then check the channel, the visibility settings and the widget state.

Question 5

My Sign-In Code Is Not Arriving

Accepted Answer

A code is sent only to an address that already has a Flidu account, it lasts 10 minutes, and only the newest one works. Check the address and your spam folder, then ask for a new code.

Question 6

I Cannot Sign In To My Account

Accepted Answer

Flidu has no passwords: you sign in with an emailed 6-digit code, Google or a passkey. Find the screen or message you are stuck on and follow the fix for it.

Question 7

I Lost Access To My Two-Step Verification

Accepted Answer

Use another method you set up, or one of your recovery codes, then set up two-factor protection again. With no method and no code left, the step cannot be skipped.

Question 8

I Cannot Find My Install Snippet

Accepted Answer

Your snippet is on the Install tab of each widget: open Website Widgets, choose the website, then open Install. Each widget has its own snippet, and you can copy it again at any time.

Question 9

I Installed The Snippet But Nothing Happens

Accepted Answer

Read the status on the widget’s Install tab first. Not detected yet means the script on your site is not reaching Flidu. A detected widget with no launcher is being hidden by a rule or covered on the page.

Question 10

I Do Not Know Where To Paste The Snippet On My Website Builder

Accepted Answer

Look for your builder’s site-wide custom code setting and choose the footer or end-of-body position. Paste the snippet there once, publish the site, then check it on the Install tab.

Question 11

The Widget Shows But A Channel Is Missing

Accepted Answer

A channel appears on your site only after it is published, switched on and included in your Website Widgets plan. Check its state on the Channels tab, then reload your page.

Question 12

My Widget Shows On The Wrong Pages

Accepted Answer

A widget loads on every page that carries its snippet unless a published Page Targeting rule says otherwise. Check that the rule is published, included in your plan, and matches the page path.

Question 13

My Widget Is Not Showing On Mobile

Accepted Answer

Only one Flidu setting can hide a widget on phones alone: Widget Visibility by Device. Check that Mobile is selected and published, then look at the page your phone receives from your site.

Question 14

My WhatsApp Button Opens The Wrong Chat

Accepted Answer

Your site is usually still using an older number, the number has no country code, or visitors pick the wrong agent. Check the published channel, then test the number from the editor.

Question 15

I Am Not Receiving Form Submissions

Accepted Answer

Most often the form is not published, the notification address is wrong, or the test was sent from a page outside your live domain. Check the form status, then the address, then your notification mode.

Question 16

A Channel Is Locked Or Marked Premium

Accepted Answer

A lock, a plan tag or a premium label marks a channel or option your Website Widgets plan does not publish yet. Most can still be built as a draft. Find the label you see and what unlocks it.

Question 17

I Cannot Add Another Channel

Accepted Answer

Add Channel opens a channel type you already have and does not create a second one. Use Duplicate saved draft for another of the same type, and save or discard any open editor first.

Question 18

Ask AI Loads But Gives No Answer

Accepted Answer

If every question gets “This feature is temporarily unavailable.”, Ask AI cannot respond: check your monthly AI messages first. A reply saying it lacks the information points to a gap in your sources.

Question 19

Ask AI Gave A Wrong Or Outdated Answer

Accepted Answer

Ask AI answers from the copy of your content that Flidu indexed. Recrawl the source after your site changes, ignore pages that should not be used, and save a correction for a question it keeps getting wrong.

Question 20

The Ask AI Tab Is Missing From My Widget

Accepted Answer

Ask AI appears only when the assistant is connected to that widget, published, and has indexed content. A draft or paused assistant shows visitors no tab and no message, so check its Connection status.

Question 21

I Reached My Monthly AI Message Limit

Accepted Answer

Ask AI stays in your widget but answers every question with “This feature is temporarily unavailable.” until the allowance resets or you upgrade AI Chatbot. Contact channels keep working.

Question 22

My Pages Are Not Being Indexed

Accepted Answer

Most often indexing was never started, the source reads only a limited batch of pages, or a page could not be read. Check the source card, then the Indexed Content list, then your indexed-pages limit.

Question 23

I Need To Stop Ask AI Using A Page

Accepted Answer

Select Ignore on the page in Indexed Content and it stops being used in answers straight away, with no recrawl. Use a pattern to keep a whole section of your site out of future crawls.

Question 24

My Crawl Is Stuck Or Paused

Accepted Answer

A crawl waits in a queue and has no fixed finishing time, so refresh the status first. Paused means either you paused the AI Chatbot or crawling was paused for the assistant, and each has its own fix.

Question 25

My Analytics Numbers Look Wrong Or Empty

Accepted Answer

Usually the plan shows counters only, a date range or filter hides the activity, or a figure counts something different from what you expect. Check the report, the plan, the range and the filters.

Question 26

I Cannot Find A Submission In Data Hub

Accepted Answer

Data Hub stores form submissions only from Website Widgets Business upward, and the Records tab opens on the last 30 days. Check the plan, the workspace, the date range and the filters.

Question 27

My Export Is Locked, Failed Or Expired

Accepted Answer

Exports need Data Hub on that product line and an Owner or Admin role. They are prepared once a day, a failed export can be retried, and an expired one is created again with New.

Question 28

I Want To Change Or Cancel My Plan

Accepted Answer

Open Billing and choose the product line. Move between paid plans with a reviewed change, or use Cancel Plan to return that line to Free at the end of the period you have paid for.

Question 29

My Payment Failed

Accepted Answer

Check in Billing which payment failed. Retry checkout for a first payment, or update the payment method for a renewal. If a subscription goes on hold, that product line runs on Free until a payment succeeds.

Question 30

I Paid But My Plan Has Not Updated

Accepted Answer

A plan changes when the payment provider confirms the payment, not when you return from checkout. Refresh Billing, read the checkout notice, and check you are on the right product line and workspace.

Question 31

My Widget Reached Its Monthly Visitor Limit

Accepted Answer

Passing the monthly visitor allowance does not switch your widget off. Analytics pause at 120% and premium features pause at 150%, until the count resets next month or you upgrade Website Widgets.

Question 32

My Teammate Did Not Get Their Invitation

Accepted Answer

Check Pending Invitations on the Team page, confirm the address, send the invitation again, and ask your teammate to open the newest email while signed in with the invited address.

Question 33

A Teammate Cannot See Or Edit Something

Accepted Answer

Access comes from the workspace a teammate has open and their role in it. A Viewer is read-only, an Admin needs the Owner for roles and billing, and some locks come from the plan.

Question 34

I Need To Transfer Ownership Or Remove A Workspace

Accepted Answer

Only the Owner can do either. Ownership moves at once to a member who has already joined. Removal is a request the Flidu team reviews, and the workspace stays active until it is decided.

Question 35

I Think Someone Else Accessed My Account

Accepted Answer

Sign out every other session in Profile Settings, secure your mailbox, remove any sign-in method you do not recognise, turn on two-factor protection, then check what was changed.

Question 36

I Am Getting Spam Submissions

Accepted Answer

Form protection in Flidu is always on and has no settings. Find which route the unwanted messages use, tighten that form, turn it off for a while if you need to, and contact Flidu if it continues.

Question 37

I Want To Delete My Data Or Account

Accepted Answer

You can delete websites, widgets and AI sources yourself. A workspace is removed through a request that Flidu reviews, and your personal account through Flidu support. Here is each path.

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