I Cannot Find A Submission In Data Hub
Data Hub stores form submissions only from Website Widgets Business upward, and the Records tab opens on the last 30 days. Check the plan, the workspace, the date range and the filters.
Data Hub keeps Contact Form, Feedback and Guided Form submissions as records. When you cannot find one, it was usually never stored, it is outside the date range on screen, a filter is hiding it, or it belongs to another workspace. Check in this order.
Check That Your Plan Stores Records
Open Data Hub in the dashboard sidebar and read the badges beside the page title.
| Badge | What It Means |
|---|---|
| Website Widget Data Hub Active | Submissions are being stored. A second badge, such as 12-Month Retention, shows how long they are kept. |
| Website Widget Data Hub Locked or Locked Preview | The Website Widgets plan of this workspace does not store records. |
| Website Widget Data Hub Unavailable | Records could not be loaded. Refresh in a moment. |
Stored records start on Website Widgets Business. On Starter and Pro, a submission reaches you as the notification email only, and nothing is listed in the dashboard. Whether a submission is stored is decided when it arrives, so submissions received before the workspace moved to Business are not added afterwards. An AI Chatbot plan does not unlock these records. Compare plans on Pricing.
Check What Kind Of Submission It Was
- Only three channels create records: Contact Form, Feedback and Guided Form.
- Channels that open another app or page leave nothing to store. A press on WhatsApp, Telegram or a Custom Link is a channel click in Analytics, where your plan includes it, and the conversation happens outside Flidu.
- Details left in Ask AI are AI Chatbot records. They are listed in the AI Chatbot Data Hub section lower on the same page, which follows the AI Chatbot plan. See Visitor Questions In Data Hub.
Check The Workspace
Records belong to one workspace. If you are a member of several, the switcher at the top of the sidebar shows which one you are in. Switch to the workspace that holds the website the form is on, then open Data Hub again.
Check The Date Range And Filters
Open the Records tab. The Website Widgets list opens on Last 30 days. If it reads No records match these filters, the list is being narrowed. Widen it one step at a time:
- Select the date range button and choose Clear to show every retained record, or pick a longer preset. Dates are in UTC, so the day shown can differ from your local date.
- Set the scope filters back to All websites, All widgets and All channels.
- Set the type to All Types. While Contact Form is selected, Feedback and Guided Form records are hidden.
- If a Source page address is applied, select Clear page filter. A record without a recorded page never matches a page filter.
- Select Load More at the bottom of the list to reach older records.
There is no search by name, email or message text, so narrow by date, type, channel or page instead. A preset with a lock is longer than your retention period.
Check Whether The Submission Was Accepted
A record exists only for a submission Flidu accepted. Think about the notification email for that submission:
- The email arrived but there is no record. The workspace was below Business when the submission came in, or you are looking in another workspace or behind a filter.
- Neither the email nor a record exists. The form may not have been live, or the test was not sent from your live website. Forms accept submissions only from the website domain set for the widget, so test on your live site and leave a minute or so between your own tests. I Am Not Receiving Form Submissions walks through each check.
Check Whether The Record Has Expired
Records are kept for 12 months on Website Widgets Business and 24 months on Agency. Enterprise follows its agreement. When that time is up, a record is removed automatically and cannot be brought back. Open any record to see its Retained until date, and export what you need to keep before then. See Retention By Plan and Export Data Hub Records.
If the workspace has moved to a plan below Business, Data Hub shows Locked and stored records are not listed.
What A Correct Result Looks Like
On Business or above, send a test from your live website. On the Records tab, with Last 30 days, All Types and no other filter, the newest row is your test. It shows the type, the form title or rating, the site and the date received. Select the row to read the full record. The Overview tab lists it under Recent Records as well. Records And Submissions explains every part of the list.