Plans Per Product Line
Website Widgets and AI Chatbot each have their own plan in every workspace. See what each plan controls, what the two share, and where to manage both in Billing.
Free uses Claude Haiku 5.5 (anthropic/claude-haiku-5.5). Starter, Pro, Business and all Agency presets use GPT-6 Luna (openai/gpt-6-luna). Enterprise, Founder and Premium access use their explicitly saved model; new admin selections default to Luna. No automatic stronger-model escalation or extra advanced-message quota is included. Plans differ in message allowances, answer length, source context, and features. Sign-in and sign-up are currently unavailable while we prepare account access.
Flidu has two product lines. Website Widgets is the Contact side of your widget: channels, forms and visibility rules. AI Chatbot is Ask AI. Every workspace holds one plan for each line, and the two plans are chosen, billed, renewed and cancelled separately. Their limits and usage are never added together.
The Plan Names
Both product lines use the same six plan names, and you can mix them freely: Website Widgets Pro with AI Chatbot Free is as valid as Business on both.
| Plan | How You Get It |
|---|---|
| Free | Included by default on both product lines. |
| Starter, Pro, Business | Self-serve checkout from Billing, billed monthly or yearly. |
| Agency | Self-serve, sold as presets. Website Widgets offers Agency 100, 250, 500 and 1000, named after the number of websites. AI Chatbot offers Agency 20, 30, 50 and 80, named after the number of assistants. |
| Enterprise | Custom limits arranged with Flidu. It is never a self-serve checkout. |
Prices for every plan and preset are on the Pricing page. Payments are handled by Dodo Payments.
What Each Plan Controls
| Your Website Widgets Plan Sets | Your AI Chatbot Plan Sets |
|---|---|
| Websites, published widgets and draft widgets | Number of assistants |
| Monthly unique widget visitors | AI messages per month |
| Which channel types can be published | Indexed pages per assistant |
| Visibility and targeting rules, including Country Targeting | Chat logs, corrections and other Ask AI features |
| Website Widgets analytics | AI Chatbot analytics and answer allowances |
| Website Widgets Data Hub, from Business | AI Data Hub, from Business |
One line never unlocks the other. AI Chatbot Business does not add Country Targeting or the Website Widgets Data Hub, and a larger Website Widgets plan does not add AI messages. An assistant installed as Ask AI-only uses no Website Widgets slot and no visitor allowance.
The exact numbers are in Widget Limits And Visitor Counting and AI Chatbot Allowances.
Where To See And Change Your Plans
Billing is open to the workspace Owner and to Admins the Owner has given billing access. Viewers and other Admins do not see it.
- In the dashboard sidebar, open Billing. The Overview tab shows one card per product line with the current plan and its usage.
- Click Manage Website Widgets Plan, or open the Website Widgets tab. The Current Plan card has a Change Plan button, and Website Widget Plans below it shows a card for each plan with its own button, such as Choose Pro. The card for the plan you are on reads Current Plan.
- Click Manage AI Chatbot Plan or Upgrade AI Chatbot Plan, or open the AI Chatbot tab. AI Chatbot Plans shows a card for each plan with the same kind of button. On Free the current plan card also has an Upgrade AI Plan button.
- In the plan drawer that opens, switch between Monthly and Yearly, select a plan, and continue. For Agency, pick a preset.
- For Enterprise, use Contact Sales in the Need Custom Limits? band under the plan cards.
A new paid plan becomes active once the payment provider confirms the payment, not at the moment you return from checkout. Upgrades, Downgrades, And Proration covers each kind of change in detail.
Plans Belong To One Workspace
Each workspace has its own two plans, its own usage and its own billing. Your first workspace can stay on Free. Every additional workspace needs at least one paid plan of its own, on either product line. An Agency preset’s allowance sits inside the workspace that bought it and is not shared with other workspaces. See Separate Billing Per Workspace.
If A Plan Does Not Behave As Expected
- A feature is still locked after you upgraded. Check which product line you upgraded. Channels, targeting and widget limits follow Website Widgets. Assistants, AI messages and indexed pages follow AI Chatbot.
- You cannot find Billing in the sidebar. Your role is Viewer, or you are an Admin without billing access. Ask the Owner.
- The plan still shows Free after you paid. Plan access changes only when the payment provider confirms the payment. See I Paid But My Plan Has Not Updated.
- The plan card says Managed by Flidu. The plan was set by Flidu rather than bought through checkout, so the card has no Cancel Plan button. Contact us to change it.
- You are looking at the wrong workspace. Plans are per workspace. Switch workspace and open Billing again.