I Paid But My Plan Has Not Updated
A plan changes when the payment provider confirms the payment, not when you return from checkout. Refresh Billing, read the checkout notice, and check you are on the right product line and workspace.
Returning from checkout does not change your plan. Flidu changes a plan only when the payment provider, Dodo Payments, confirms the payment. That usually takes a moment, so the most common fix is to refresh Billing. If the plan still looks unchanged, work through the checks below in order.
Refresh Billing And Read The Notice
After checkout you land on Billing with a notice at the top that starts with the product line’s name. Refresh the page and read what it says now.
| Notice | What It Means | What To Do |
|---|---|---|
| The latest checkout is awaiting payment confirmation; plan access has not changed from this return. | The provider has not confirmed the payment yet. | Wait, then refresh. Do not start a second checkout. |
| The latest checkout has a provider-confirmed payment. Current plan access is shown below. | The payment is confirmed. Billing also opens a You’re all set page that lists your new limits. | Nothing. If a feature is still off, see the last check. |
| The latest checkout did not complete. | The payment failed or was cancelled. No plan change was made. | See My Payment Failed. |
| The latest checkout has expired. | The checkout was not completed within 24 hours of being started. | Start the upgrade again. |
| No recent checkout could be verified for this account. | Billing finds no checkout that you started in this workspace in the last 24 hours. | Check the workspace, and that you are signed in as the person who paid. |
On the AI Chatbot tab you may also see Finishing your checkout. It means the same as the first row.
Check The Product Line And The Workspace
- Product line. Website Widgets and AI Chatbot are bought separately. Paying for one does not change the other, so open the tab for the line you paid for.
- Workspace. Plans belong to one workspace. If you have more than one, switch to the workspace you were in when you paid.
- A new additional workspace. It is listed as Pending activation under All Workspaces, and is not in the workspace switcher, until its own paid plan is confirmed.
Look At The Status Cards
On the product line’s tab, scroll below the plan cards. The Plan & access and Billing activity cards show what the payment provider has reported. On the AI Chatbot tab their names start with AI Chatbot.
| Row | Payment Confirmed | Not Confirmed Yet |
|---|---|---|
| Plan status | Active | Free, or No plan on file |
| Verification | Verified by your payment provider | A dash, or Not verified |
| Latest checkout | Completed | Started, Redirected, or Returned · pending |
| Latest payment | Succeeded | None or Processing |
The Payment Settings tab lists recent payments for the workspace. A payment the provider has not confirmed reads Verification pending there.
You Scheduled The Change For Later
If the product line already had a paid plan and you changed it with Change timing left on Next billing date, nothing is wrong. That option is selected by default. It charges nothing now and keeps your current plan until the billing period ends. Billing shows a banner such as “AI Chatbot: Business change pending” with the date it was requested for. While a change is pending, a second one is refused with “A plan change is already pending.”
The Plan Is Active But Something Is Still Off
- A channel still reads Preview only, or is missing on your site. A channel does not publish itself when the plan changes. Open it in the Channel Builder and click Publish changes.
- The feature belongs to the other product line. Channels, targeting and widget limits follow Website Widgets. Assistants, AI messages and indexed pages follow AI Chatbot. Bundle & Save changes price only.
- The page was open before you paid. Reload it so the dashboard reads the new plan.
When To Contact Us
Do not pay a second time to hurry things along. While a checkout is open for a product line, another one for the same line is refused with a dialog titled We Couldn’t Complete That Change. Contact us if your bank shows the charge but Billing says the checkout expired or did not complete, or if the notice still says it is awaiting confirmation long after you paid. Include the workspace name, the product line, and the date and amount of the payment. Never send card details.
A correct result looks like this: the current plan card shows the new plan with its renewal date, Plan status reads Active, Latest checkout reads Completed, and the payment appears on the Invoices tab once the provider has issued its invoice. Flidu also emails the Owner and Admins with billing access when a paid plan becomes active.