Invoices And Billing Emails
Where to download invoices, update a payment method and check renewal dates in Billing, plus which billing emails Flidu sends and who in the workspace receives them.
Payments for Flidu plans are handled by Dodo Payments. Flidu keeps a record of each payment the provider confirms and shows it in Billing, on two tabs: Invoices and Payment Settings. Website Widgets and AI Chatbot are separate subscriptions, so each one has its own payments, its own invoices and its own renewal date.
Who Can See Billing Records
The workspace Owner, and any Admin the Owner has given billing access. Viewers and Admins without billing access do not see Billing. Records belong to one workspace, so switch to the right workspace first if you have more than one.
Download An Invoice
- In the dashboard sidebar, open Billing and select the Invoices tab.
- Find the payment in the table. The columns are Date, Product & Plan, Amount, Status and Invoice.
- Click Download invoice in that row. The invoice is saved to your device as a PDF issued by the payment provider.
The table holds your most recent payments across both product lines, newest first. A row appears once the payment provider has confirmed the payment and issued an invoice for it. Before your first confirmed payment the tab reads “No provider invoices are recorded yet.”
| Status | Meaning |
|---|---|
| Paid | The payment succeeded. |
| Processing | The payment has started and is not finished. |
| Failed | The charge did not go through. |
| Cancelled | The payment was cancelled before it completed. |
| Refunded | The payment was refunded in full. |
| Partially refunded | Part of the payment was refunded. |
Update Your Payment Method
- Open Billing and select the Payment Settings tab.
- Each product line with an active subscription has its own row. Click Update payment method in the row you want to change.
- You continue on the payment provider’s secure page and return to Payment Settings when you finish.
- Opening the provider’s page does not change your plan, and it does not confirm a new payment method until you complete the step there.
- Card details stay with the payment provider. Flidu does not show or store them.
- The two subscriptions are updated one at a time. To use a new card for both, update each row.
- A product line is listed only while its subscription is active and not scheduled to cancel.
- Manage plan & billing cycle in the same row opens that product line’s plan tab.
Below the rows, Payment Settings lists recent payment activity for the workspace with the product line, status, date and amount. A payment the provider has not confirmed yet reads Verification pending there.
Renewal Dates And Billing Cycles
Each product line’s tab in Billing shows its own renewal date on the current plan card, together with the billing cycle, monthly or yearly. When a cancellation is scheduled, the card shows the date the plan ends instead. To change a cycle or a plan, see Upgrades, Downgrades, And Proration.
Billing Emails And Who Receives Them
Flidu sends billing emails to the workspace Owner and to every Admin with billing access, at the address each of them signs in with. There is no separate billing email setting. Each email names the product line it is about. You can expect an email when:
- A paid plan becomes active.
- A payment succeeds, including each renewal. This receipt links to the Invoices tab.
- A payment fails, or a subscription becomes past due.
- A payment succeeds after an earlier failure.
- A cancellation is scheduled, and again when the plan ends.
- A refund is processed.
Send Billing Email To Someone Else
To have a colleague such as a bookkeeper receive billing emails, give them billing access. Only the Owner can do this.
- Open Team.
- For a new person, click Invite Member, choose the Admin role and turn on Allow Billing Access. This uses one team seat, so the workspace needs a free seat. Free and Starter have one seat, which the Owner uses.
- For an existing Admin, open the menu on their row, choose Manage Billing Access and turn on Allow Billing Access.
Billing access also lets that person change plans and open invoices, so grant it only to people you trust with both. See Invite Teammates And Roles.
If Something Is Missing
- “Billing information is available to workspace owners and billing admins.” Your role does not include billing access. Ask the Owner.
- “Billing information is temporarily unavailable.” Refresh after a moment.
- You paid but there is no invoice row. The row appears after the payment provider confirms the payment. See I Paid But My Plan Has Not Updated.
- The download does not start. If you see “This request could not be confirmed”, refresh the page and try again.
- There is no Update payment method link. That product line has no active subscription, or it is scheduled to cancel.
- A payment shows Failed. See My Payment Failed.