I Cannot Add Another Channel
Add Channel opens a channel type you already have and does not create a second one. Use Duplicate saved draft for another of the same type, and save or discard any open editor first.
You add channels on a widget’s Channels tab, with Add Channel in the Channel Builder card. Your plan decides what you can publish, not what you can add as a draft, so a channel that will not add usually has one of a few simple causes. Check them in this order.
The Channel Type Is Already On The Widget
This is the most common cause. A widget holds one main channel of each type. If the widget already has a Contact Form, clicking Add next to Contact Form in the Add a Channel drawer opens that form in its editor. It does not create a second one. The note at the foot of the drawer says the same thing.
To create another channel of the same type:
- Open the existing channel with Edit.
- Save or discard any changes, then click Duplicate saved draft at the bottom of the editor.
- The copy opens as a new draft, and its row carries an Instance tag. Change its settings and click Save as Draft.
- Click Publish changes.
The copy can be created as a draft on any plan, but a second channel of the same type publishes only on Website Widgets Business or higher. Below Business, publishing the copy returns Publish blocked. On Business and above, each row in the Channel Builder also has a duplicate button next to Edit. Compare plans on Pricing.
When One Channel Is Enough
- Several WhatsApp or Telegram contacts. Use Multiple Agents inside one channel, from Starter. See WhatsApp: Single And Multiple Agents.
- Several locations. Use Multiple Locations inside Find Us / Maps, from Pro.
- Several review sites. Add them as platforms inside one Leave a Review channel. Free publishes one built-in platform, and Starter and above publish more.
- Several links. The Resources channel lists many links in one channel, from Starter.
The Add Channel Button Is Switched Off
- The editor has unsaved changes. It will not close, and Add Channel stays switched off, until you click Save as Draft or Discard editor changes. A new channel that was never saved has Cancel in place of the discard button.
- A notice says Refresh required. The channel changed after you opened it, for example in another browser tab or by a teammate. Usually Flidu loads the latest saved version, and you can review it and carry on. If the notice asks you to use Refresh instead, changes are paused until you click the refresh button at the top of the Channel Builder card, next to Add Channel.
- A save is still running. Wait for it to finish before you add the next channel.
The Channel Has No Add Button
In the Add a Channel drawer, a channel marked Unavailable now has no Add button. That happens when Flidu could not confirm what your workspace can use at that moment, and the drawer then also says that channel availability could not be confirmed. Close the drawer, click the refresh button on the Channel Builder card, and open Add Channel again.
A channel marked Preview only is different. It still has an Add button and you can build it as a draft. It publishes after an upgrade: see A Channel Is Locked Or Marked Premium.
The Channel You Want Is Not In The List
The Channel Builder offers sixteen channel types: WhatsApp, Contact Form, Feedback, Messenger, Instagram DM, Telegram, Find Us / Maps, Leave a Review, Custom Link, FAQ, Business Hours, Services & Pricing, Resources, Book Appointment, Offers and Guided Form. Use the search box at the top of the drawer if you cannot see one.
There is no separate Phone or Email channel. For a call button or an email button, add a Custom Link and enter a phone number or an email address in Link URL. A second Custom Link is a second channel of the same type, so a call button and an email button can both be live only from Business. See Review Links And Custom Links.
The Channels Tab Has No Channel Builder
- It shows "Placement: Ask AI-only". This install shows Ask AI only, so it has no Contact channels yet. Click Add Contact and confirm. The install becomes a Website Widget and uses one Website Widget slot, and its install code, Ask AI and settings stay the same. If every slot on your plan is in use, the card says so and offers Upgrade Website Widgets.
- It shows "Channel builder unavailable". Click Try again. If it stays, check your role. A Viewer has read-only access and cannot manage channels, so ask the workspace Owner to change your role to Admin. See A Teammate Cannot See Or Edit Something.
What A Correct Result Looks Like
After Save as Draft, a notice confirms that the draft channel was created and that nothing was published. The channel appears in the Channel Builder list with the status Draft, or Preview only when your plan does not include that channel type. It reaches your site only after Publish changes, when the row reads Live.
If a new channel will not save, the notice Check this configuration names the part to review. In WhatsApp, for example, an agent needs both a Phone number and an Agent name before the draft can be saved.