I Reached My Monthly AI Message Limit
Ask AI stays in your widget but answers every question with “This feature is temporarily unavailable.” until the allowance resets or you upgrade AI Chatbot. Contact channels keep working.
Every AI Chatbot plan includes a number of AI messages each month. When they are used up, Ask AI stops answering until the allowance resets or you move to a plan with more messages. Nothing is deleted, your sources and settings stay as they are, and self-serve plans have no overage, so nothing extra is billed.
What Happens At The Limit
- Visitors still see the Ask AI tab. Each question gets the fixed message “This feature is temporarily unavailable.” Visitors are not shown a plan name, a limit or an upgrade prompt.
- Contact channels keep working. They follow your Website Widgets plan, which has its own separate limits.
- The assistant page tells you. For the workspace Owner and Admins, a notice reads “You’ve reached your AI message limit”, the Overview tab shows Ask AI is paused for this month, and the Usage tab shows the AI messages meter at its limit.
- Preview stops answering too. The test chat on the Preview tab shows “AI answers are temporarily unavailable”.
- Publishing waits. An assistant that is connected but not yet published, or one that is paused, cannot be published or resumed until messages are available again. The Connection section reads “You’ve reached your monthly AI message limit.”
- Analytics keep what was collected. Questions refused at the limit are not added to your unanswered questions.
Check Your Usage And Reset Date
- In the dashboard, open AI Chatbots and choose your assistant.
- Open the Usage tab. The AI messages meter shows used and included messages, with the line Resets on and the date. The Reset date tile repeats it.
- The same count is in Billing: select the AI Chatbot tab, where the AI Chatbot usage card has a Monthly messages row. Billing is open to the workspace Owner and to Admins the Owner has given billing access.
The allowance comes with your workspace’s AI Chatbot plan. These all count toward it:
- Every visitor question that Ask AI answers.
- A suggested question a visitor taps, which is sent like a typed one.
- Questions you ask in an assistant’s Preview tab.
Get Ask AI Answering Again
There are two ways forward.
- Wait for the reset. On the reset date the counter starts again from zero and Ask AI answers without any action from you.
- Upgrade AI Chatbot. If you manage billing, select Upgrade AI Chatbot on the limit notice, or open Billing, select the AI Chatbot tab and choose a plan under AI Chatbot Plans. The larger allowance applies once the payment provider confirms the payment, not at the moment you return from checkout.
| AI Chatbot Plan | AI Messages Per Month |
|---|---|
| Free | 100 |
| Starter | 3,000 |
| Pro | 10,000 |
| Business | 20,000 |
| Agency | Set by the preset you choose |
| Enterprise | Set by your agreement |
Compare the plans on Pricing. Upgrading AI Chatbot does not change your Website Widgets plan. If you paid and the limit notice is still there, see I Paid But My Plan Has Not Updated.
Keep Visitors Covered Until Then
- Rely on the Contact tab. In a widget that offers both Contact and Ask AI, the Contact tab sits beside Ask AI, so visitors can switch to it at any time.
- Turn on Fallback Capture. From AI Chatbot Starter, open the assistant’s Settings tab, find Visitor Capture, switch on Fallback Capture and select Save changes. Together with the unavailable message, visitors are then offered a short form that asks for an optional name and an email address. In a widget that also has Contact channels, a Contact the team button opens the Contact tab. The form keeps working after the limit is reached. On AI Chatbot Free, Visitor Capture is locked.
- Pause Ask AI. If you would rather hide the tab, select Pause Ask AI in the Connection section of the Preview tab. The tab goes the next time a page loads and Contact options stay active.
Avoid Running Out Next Month
- Watch the early warning. From 80% of the allowance, the assistant page shows how much of your monthly AI messages you have used.
- Test with care late in the month. Preview questions come out of the same allowance as visitor questions.
- Check before a campaign. Compare Monthly messages with its limit in Billing before you send extra traffic to your website.
- Match the plan to your traffic. If you reach the limit most months, a larger plan is the lasting fix. AI Chatbot Allowances explains each allowance.
What A Correct Result Looks Like
The limit notice is gone from the assistant page, the AI messages meter on the Usage tab is below its limit, and a question in Preview or on your website gets an answer. If questions still get the unavailable message after the reset or an upgrade, work through Ask AI Loads But Gives No Answer.